Return & Exchange Policies  

1. To initiate such a return please contact us at ouroffice@email.com. Please include your product's serial number and full return shipping address in your message to us, and we will issue a returns authorization and send you a prepaid shipping label for return shipment in the original Our Office packaging.  

2. To return the speaker, Our Office will provide specific packing instructions as well as new packaging should the original packaging no longer be available.   

3. This returns policy is also valid for our accessories products, with the restriction that ear pads and cables purchased as accessories can only be returned if they have not been used.   

4. Products purchased from one of our authorized resellers will follow the reseller's returns policy. Our Office does not accept returns or exchanges of Our Office products purchased from other retailers.   

5. Furthermore, we do not accept returns or deliveries without a valid returns authorization from our customer service desk at ouroffice@email.com.6. Refund is paid within 5 business days of our receiving and approving your returned item. Refunds are in the form of original payment. We do not refund overnight shipping or gift wrapping charges.  

Shipping & Delivery Time and Costs  

1. We offer complimentary shipping via FedEx Ground.   

2. Orders placed Mon-Fri by 1 pm EST are typically shipped the same day.   

3. We will email you the tracking information for your shipment once your order leaves our warehouse.   

4. If you would like your purchase shipped via second-day or overnight, please select this option during checkout. An additional fee will be added to your purchase total.  

5. For all orders containing monogrammed items, please allow 5-7 days additional ship time. All monogrammed items are final sale and cannot be returned or exchanged.    
 

Customs & Duties  

1. You will be charged the quoted amount at the time of checkout. VAT and Duties are not charged to you upon delivery.