Return & Exchange Policies
1. For a wireless speaker, it may be returned within 30 days of purchase for a full refund.
2. All products purchased from our website, except for our wireless speaker, may be returned within 14 days of purchase for a full refund.
3. To initiate such a return please contact us at nehphets24@icloud.com. Please include your product's serial number and full return shipping address in your message to us, and we will issue a returns authorization and send you a prepaid shipping label for return shipment in the original SJ DIGITAL packaging.
4. To return the speaker, SJ DIGITAL will provide specific packing instructions as well as new packaging should the original packaging no longer be available.
5. This returns policy is also valid for our accessories products, with the restriction that ear pads and cables purchased as accessories can only be returned if they have not been used.
6. Products purchased from one of our authorized resellers will follow the reseller's returns policy. SJ DIGITAL does not accept returns or exchanges of SJ DIGITAL products purchased from other retailers.
7. Furthermore, we do not accept returns or deliveries without a valid returns authorization from our customer service desk at nehphets24@icloud.com.
8. Refund is paid within 5 business days of our receiving and approving your returned item. Refunds are in the form of original payment. We do not refund overnight shipping or gift wrapping charges.
