Return & Exchange Policies

For a change of mind:

If you have simply changed your mind we do not provide refunds. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:
- in saleable condition;
- unused with all original packaging;
- returned to us with any gift or bonus received with the merchandise (if applicable);
- the following the e-books as we are not able to refund purchases (for change of mind) SkinnyMe Detox Program; SkinnyMe Bikini Body Program.
*The exchange or refund is sought within 14 days of purchase.

For customer guarantees:
1. However, if you believe an item is faulty, or there is a major failure with an item, you may choose a refund or exchange.
2. If the failure is minor, we will replace the item within a reasonable time.
3. Moreover, SMT will require satisfactory proof of purchase before providing a remedy.

Shipping & Delivery Time and Costs

1. Orders are shipped the following business day.
2. Once your order has been shipped a shipping confirmation email will be sent. Tracking information is sent shortly after the shipping confirmation email, you will be provided a tracking link that can be used to track the status of your order.
3. We currently are not shipping to Mexico, Portugal, Guatemala, South Africa, North Korea, Iran, Syria, Yemen & Afghanistan due to unreliable postal services.
4. We are currently unable to offer non-tracked free shipping to Canada due to unreliable postal services.